At Arigiene Limited, we are committed to ensuring the swift and efficient delivery of our premium toilet antisplash products, handwash, multi-purpose liquid soaps, and dishwashers to our valued customers. Please read the following delivery policy carefully to understand how we handle orders and deliveries:

1. Order Processing
– Once your order is received and confirmed, it will be processed within 24 to 48 hours, excluding weekends and public holidays.
– Orders received after 12:00 PM (GMT+3) will be processed on the next business day.

Delivery Options
– Within Nairobi: We offer a flat rate delivery fee of 300 KES for all orders within Nairobi. Delivery within Nairobi typically takes 1 to 3 business days.
– Outside Nairobi: Delivery fees for orders outside Nairobi are custom-based and will depend on the size of the order and the location of delivery. Our customer service team will contact you to provide a delivery quote once your order is placed.

3. Delivery Timeframes:
– Delivery times may vary depending on the destination and the size of the order.
– Estimated delivery times:
– Nairobi: 1 to 3 business days.
– Outside Nairobi: 3 to 7 business days.

4. Tracking Orders:
– Once your order has been dispatched, you will receive a confirmation email with tracking details. You can use these details to track the status of your delivery.

5. Delivery Partners:
– We work with reputable courier services and logistics companies to ensure timely and safe delivery of your orders.

6. Delivery Address:
– Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or issues with delivery.

7. Delivery Confirmation:
– Upon delivery, please inspect the package for any damage or discrepancies before accepting it.
– If you notice any issues with your delivery, please contact our customer service team immediately for assistance.

8. Delivery Charges:
– Delivery charges are non-refundable unless there has been an error on our part.

9. Delivery Schedule:
– Deliveries are scheduled from Monday to Friday, between 9:00 AM and 5:00 PM, excluding public holidays.

10. Contact Us:
– If you have any questions or concerns regarding your delivery, please don’t hesitate to contact our customer service team at [customer service email/phone number].

By placing an order with Arigiene Limited, you agree to abide by the terms and conditions outlined in this delivery policy. We strive to provide the best delivery experience possible and appreciate your cooperation. Thank you for choosing Arigiene Limited for your hygiene needs.